Refund & Cancellation Policy
Hotel Raj Nandini Palace – Sarnath, Varanasi
At Hotel Raj Nandini Palace, we understand that travel plans may change. We aim to make the booking cancellation and refund process as transparent and convenient as possible. Please read our cancellation and refund policy carefully before confirming your reservation.
1. Booking Cancellation
Guests may request cancellation by contacting the hotel directly through the official contact number or email.
Cancellation requests must include the guest’s name, booking reference number and check-in date.
Cancellation will be considered effective only after confirmation from the hotel.
Cancellation charges will be determined according to the cancellation terms applicable to the selected booking or rate plan.
2. Cancellation Charges
The following general cancellation conditions apply unless different terms are specifically mentioned at the time of booking:
Free Cancellation: Eligible bookings may be cancelled without charges within the free cancellation period mentioned in the booking confirmation.
Late Cancellation: Cancellation requests received after the free cancellation deadline may attract cancellation charges as per the confirmed booking terms.
Non-Refundable Bookings: Reservations made under non-refundable offers or promotional rates are not eligible for cancellation refunds.
No-Show: If a guest does not arrive on the scheduled check-in date without prior cancellation, the hotel may charge the applicable booking amount.
3. Refund Policy
Refunds are applicable only for bookings eligible under the cancellation terms.
Approved refunds will be processed through the original payment method wherever possible.
The processing time may vary depending on the payment gateway, bank or financial institution.
Any applicable cancellation charges, payment gateway fees or other disclosed deductions may be deducted before processing the refund.
Convenience fees or transaction charges, where applicable and disclosed at booking, may be non-refundable.
4. Modification of Reservation
Requests for changing check-in dates, check-out dates, room categories or guest details are subject to availability.
Any difference in room tariff or applicable charges must be paid by the guest.
Changes to non-refundable bookings may not be permitted.
The hotel reserves the right to accept or decline modification requests based on availability and booking conditions.
5. Early Check-out
If a guest decides to check out earlier than the originally booked departure date, the unused room nights will not automatically qualify for a refund. Any refund or adjustment will be subject to the applicable booking terms and hotel management approval.
6. Cancellation by Hotel
In exceptional circumstances where the hotel is unable to honour a confirmed reservation, the hotel will inform the guest and arrange an appropriate alternative or refund the amount received for the affected booking, as applicable.
7. Refund Processing Time
Once a refund is approved, it will generally be initiated within 7–10 business days. The actual time taken for the amount to reflect in the guest’s account may depend on the bank or payment service provider.
8. Group & Special Bookings
Bookings involving multiple rooms, group reservations, corporate bookings, special packages or festive offers may have separate cancellation and refund conditions. These conditions will be communicated at the time of reservation.
9. Contact for Cancellation & Refund
For cancellation requests, refund status or booking modifications, please contact our hotel reservation team.
Hotel Raj Nandini Palace
Sarnath, Varanasi, Uttar Pradesh, India
We appreciate your understanding and thank you for choosing Hotel Raj Nandini Palace.
Note: This policy is subject to the specific terms and conditions displayed during booking confirmation. In case of any difference, the confirmed booking terms shall prevail.
